🌍 Germany
| Product Type | Shipping Costs | Delivery Time |
|---|---|---|
| Clothing & Snowboards | Free | 1–3 business days |
| Bicycles (mainland) | Free | 3–5 business days |
| Bicycles (islands) | €74.90 | 3–5 business days |
Shipping via DHL, DPD, and freight forwarding with prior notification.
🌍 EU Countries
Clothing & Snowboards:
| Countries | Order Value | Shipping Costs |
|---|---|---|
| Austria, Belgium, Denmark, Luxembourg, Netherlands | €0.00 – €499.99 | €9.90 |
| from €500.00 | free | |
| Czech Republic, France, Hungary, Poland, Slovakia, Slovenia | €0.00 – €499.99 | €14.90 |
| from €500.00 | free | |
| Bulgaria, Croatia, Finland, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, Estonia | €0.00 – €499.99 | €19.90 |
| from €500.00 | free |
Delivery time: 5–7 business days
Bicycles:
| Country | Shipping Costs | Notes |
|---|---|---|
| Austria, Netherlands, Denmark, Belgium, Italy, France, Spain | €99.90 | Freight forwarding |
Delivery time: 5–7 business days
🔄 Returns (Free of Charge)
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We cover the cost of returns.
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Returns possible within 30 days without giving a reason.
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Bicycles: Please contact us via email or phone before returning. We will provide information about returns and any transport collection.
📧 vertrieb@airtracks.de
📞 +49 30 21963732
🛠 Delivery Details
Clothing & Snowboards:
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Shipped reliably and quickly with DHL and DPD.
Bicycles:
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Delivery exclusively via freight forwarding.
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Telephone notification prior to delivery to arrange an appointment.
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If your order contains items with different delivery times, the entire order will be shipped together — delivery time is based on the item with the longest delivery time.
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Note: No delivery to Packstations or post offices.
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No delivery on Sundays or public holidays.
⏱ Delivery Times
| Product | Germany | EU Countries |
|---|---|---|
| Clothing & Snowboards | 1–3 business days | 3–5 business days |
| Bicycles | 3–5 business days | 5–7 business days |
💳 Payment Methods
Directly on the website:
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Prepayment / Bank transfer
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Credit card
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Sofort / Instant transfer
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Invoice (Klarna)
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Instalments (Klarna)
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Direct debit (Klarna)
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Google Pay / Apple Pay / Shopify Payments
Via PayPal Checkout:
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PayPal / PayPal Express
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Credit card
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SEPA direct debit
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“Pay later” / Instalments
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Sofort / giropay
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Invoice (Ratepay)
📌 Contact
If you have any questions, you can find our contact details in the Imprint.