Warranty / guarantee

1. Warranty (Statutory Liability for Defects)

The customer is entitled to a statutory warranty period of two years. This covers defects in materials, manufacturing, and design.

Wear-and-tear parts are excluded from the statutory warranty for bicycles.

In addition, the original purchaser receives a 25-year manufacturer's warranty on the bicycle frame, commencing on the date of purchase.

The statutory warranty applies to all products purchased through our online shop and retail stores. If a product purchased online has a defect, please contact us by telephone at +49 30 210623732 or by email at vertrieb@airtracks.de.

If the product was purchased from a third party (used), the warranty rights are governed by the agreement between you and that third party. If the third party still has warranty claims against the original retailer because the two-year statutory warranty period has not yet expired, those claims may be assigned to you.

The statutory warranty does not cover damage caused by improper use, force majeure, normal wear and tear resulting from intended use, or accident damage.

Since January 2022, the burden of proof during the first 12 months after purchase lies with the retailer/manufacturer. They must prove that the product was free from defects at the time of sale. From the 13th month onwards, the burden of proof shifts to the consumer.

Before the amendment that came into force on 1 January 2022, the retailer/manufacturer bore the burden of proof for the first six months. From the 7th month onwards, the burden of proof shifted to the consumer.

2. Manufacturer's Warranty

In addition to the statutory warranty, we currently provide a voluntary 25-year manufacturer's warranty on the frame of AIRTRACKS bicycles, effective from the date of purchase. Our warranty terms and conditions apply.

Please also note any manufacturer's warranties that may apply to individual components. Where applicable, the relevant documentation can be found among the bicycle documents.

Warranty Conditions

  • All warranty claims must be reported to the authorized AIRTRACKS dealer from whom the bicycle was purchased.
  • The voluntary manufacturer's warranty on the frame expires upon resale of the bicycle and therefore applies exclusively to the original purchaser.
  • The maintenance work specified in the owner's manual must have been carried out and documented.
  • The bicycle must have been used in accordance with the original operating instructions. The warranty does not apply if modifications or additional components have been installed, or if the bicycle has been subjected to excessive use, for example by exceeding the maximum permissible total weight stated on the bicycle's identification plate.
  • The warranty is excluded if the bicycle is used for commercial purposes.
  • The warranty does not apply to bicycles purchased in an unassembled or partially assembled condition.

Frame Warranty

The frame warranty covers the bicycle frame only.

The frame warranty applies exclusively to the bicycle frame. A warranty claim exists if the frame can no longer be used for its intended purpose due to proven defects in materials or workmanship. In such cases, AIRTRACKS will, at its sole discretion, provide either an identical replacement frame or one of equivalent value. There is no entitlement to retain the original color, surface finish, or decals.

The warranty is valid only if the maximum permissible total weight specified by the manufacturer has not been exceeded. Exceeding this limit will void all warranty claims.

If, due to technical developments or model changes, certain components originally installed on the bicycle (excluding the motor and battery on pedelecs) are no longer compatible with the replacement frame, the warranty does not cover the cost of purchasing replacement components or any costs associated with installation, conversion, or transportation. These costs shall be borne by the customer.

If a suitable replacement frame is no longer available, AIRTRACKS reserves the right to compensate the customer based on the current market value of the affected bicycle, taking into account its mileage and overall condition (depreciation for use). The amount of depreciation will be determined by AIRTRACKS following an internal assessment.

3. Bicycle Wear Parts

Typical bicycle wear parts include all components that are subject to regular wear due to use, friction, weather conditions, or aging.

Drivetrain

  • Bicycle chain
  • Cassette / sprockets
  • Chainrings
  • Rear derailleur pulleys
  • Shift cables and cable housings

Braking System

  • Brake pads / brake blocks
  • Brake rotors
  • Brake cables and cable housings
  • Brake fluid / hydraulic oil

Tires & Wheels

  • Tires
  • Inner tubes
  • Rim tape
  • Tubeless sealant
  • Spokes
  • Rim braking surfaces (for rim brake systems)

Bearings & Moving Parts

  • Bottom bracket
  • Headset bearings
  • Hub bearings
  • Pedal bearings

Contact Points

  • Grips / handlebar tape
  • Saddle
  • Pedals

When Should Wear Parts Be Inspected?

Regular inspections improve safety and extend the service life of the bicycle. Depending on usage, the chain, brake pads, tires, and bearings should be checked several times per season.

Typical Signs of Wear

  • Squeaking or weak brakes
  • Slipping chain
  • Inaccurate or imprecise shifting
  • Worn tire tread
  • Play in the handlebars, bottom bracket, or wheels
  • Unusual noises while riding