🌍 Germany

Shipping via DHL, DPD and freight forwarding with delivery notification.

🌍 EU Countries

Clothing & Snowboards:

Delivery time: 3–5 business days

Bicycles:

Delivery time: 5–7 business days

🔄 Returns (Free of charge)

• We cover the cost of return shipping.
• Returns are possible within 30 days without giving a reason.
• Bicycles: Please contact us by email or phone before returning. We will provide instructions for return and possible pickup.

📧 vertrieb@airtracks.de
📞 +49 30 21963732

🛠 Delivery Details

Clothing & Snowboards:

• Shipping via DHL and DPD, reliable and fast.

Bicycles:

• Delivery exclusively via freight forwarding.
• Telephone notification before delivery to arrange an appointment.
• For orders with items of different delivery times, the entire order is shipped together — delivery time is based on the item with the longest delivery time.
• Note: No delivery to Packstations or post offices.
  No delivery on Sundays or public holidays.

⏱ Delivery times

💳 Payment Methods

Directly on the website:

• Prepayment / Bank transfer
• Credit card
• Sofort / Instant transfer
• Invoice (Klarna)
• Installment purchase (Klarna)
• Direct debit (Klarna)
• Google Pay / Apple Pay / Shopify Payments

Via PayPal Checkout:

• PayPal / PayPal Express
• Credit card
• SEPA direct debit
• “Pay later” / Installments
• Sofort / giropay
• Invoice (Ratepay)

📌 Contact

For questions, you can find our contact details in the legal notice.